Simple Auto Responder enables agents to send automatic replies to new tickets using Zendesk triggers while preventing auto-response loops that typically occur with third-party channels like WhatsApp, Facebook, and Twitter. The app allows customizable responses based on specific trigger conditions, making it suitable for managing various ticket types without creating problematic feedback loops. Support teams benefit from streamlined ticket acknowledgment across multiple channels without the technical complications of traditional auto-responders.
Vendor Description
Avoid the 'Auto-response loops' problem!
Simple Auto Responder is a tool that will allow you to manage the automatic response to new tickets without autoresponse loops problem (that came from channel like Whatsapp, Facebook, Twitter...) * Powerfull (you can manage any kind of ticket)* Customizable (you can use different answers according to your needs)
How does it work?Simply by using Zendesk's triggers.
Create you trigger with your conditions and use SimpleAutoResponder notify target. Read documentation SimpleAutoResponder configuration
All suggestions are welcome: [email protected]
Installation
To use the Simple Auto Responder app, you must:
- Be using Zendesk Guide
1.Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. 2. Select Apps > Marketplace, then find the Simple Auto Responder app and click the tile. 3. On the Simple Auto Responder app page, click Install app in the upper-right corner. 4. Click Install. 5. Configure your Zendesk following the instructions that you can find here: SimpleAutoResponder configuration
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