The Shopify AI Agent automatically resolves over 80% of e-commerce support tickets by acting as a trained support representative with full integration to Shopify and connected systems, enabling it to update orders, check inventory, recommend products, and manage exchanges without human intervention. It benefits premium and custom product brands that need policy-aware, workflow-integrated automation rather than generic FAQ bots, reducing hiring costs and improving SLAs. The agent is trained on company-specific policies and ticket history, allowing it to provide on-brand responses and take real actions across the customer's entire tech stack.
Vendor Description
This App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See About Sunshine Conversations.
80% of tickets don’t need a human
Most e-commerce tickets repeat. Website-scraping bots guess; your SOPs, policies, sizing logic, and vendor workflows are far more detailed. Customers need real actions, not generic answers.
Who is this for?
Brands selling premium or custom products that need on-brand, workflow-aware support—not an FAQ bot.
Why generic bots fail
They can’t follow policy, act on orders, check inventory, manage exchanges, or pull data across systems. “Easy setup” turns into constant supervision.
Meet the Shopify AI Agent
Trained like a human rep on your policies and ticket history, fully integrated with Shopify and your stack. It updates orders, checks fulfillment, recommends products, contacts vendors, and resolves 80%+ of tickets automatically.
Your options
- Keep hiring: Higher cost, slower SLAs.
- Build in-house: Complex APIs, long timelines.
- Use our AI Agent: Real data, instant answers on any channel, infinite scale.
Demo:
Trusted by ecommerce teams
Built by Adelante CX (Premier Zendesk Partner), powering leading support orgs.
After go-live
- Instant answers to WISMO, sizing, recommendations.
- Automated logging with correct Zendesk fields.
- Deep integrations with Shopify, carriers, Klaviyo.
- Personalized replies with exact order/shipping data.
- 24/7 coverage across all channels.
- Beyond WISMO: exchanges, refunds, stock checks, vendor outreach.
Key capabilities
- Trained like a human on your SOPs and tone.
- Brand-aligned responses.
- Shopify-native (Orders, Inventory, Customers, actions).
- Multi-system (billing, shipping, warehousing, partners).
- Omnichannel (email, chat, SMS, WhatsApp, Messenger).
- Multilingual.
- Smart handoffs when needed.
- Product-aware recommendations.
Security
Enterprise-grade design from day one.
Start or book a demo: https://www.getadelante.com/quiz
Installation
Installation
- Install the Shopify AI Agent from the Zendesk Marketplace and open it from the nav bar.
- Create your account and finish the quick setup.
Configure
- Assistant: Enable the agent and set tone, rules, and escalation.
- Q&A: Import Macros as Q&As; edit or add items as needed.
- Zendesk: Set business hours, subject mapping, and any required fields.
- Shopify: Connect your store so the agent can read orders, inventory, customers, and perform updates/refunds.
Activate
- Test in a ticket, then book an activation call to finalize: https://getadelante.com/quiz
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