ScreenMeet enables Zendesk Support and Chat agents to initiate remote support sessions directly from their browser, allowing them to view and control end-user devices in real-time. Agents can invite customers to share their screen via a simple URL link, with most users connecting within 30 seconds and just 2-3 clicks. This streamlines technical support by eliminating the need for separate remote support tools and reducing resolution time for complex issues.
Vendor Description
ScreenMeet is modern and easy to use remote support from your web browser; see and control any device from your Zendesk instance. Our Zendesk App works in Support and Chat to allow the agent to create a remote support session, invite the end user to share their screen via a URL and see and control the end-users’ device in real-time. When the end user clicks on the invite link, they are guided into the remote support session in the most user friendly way possible for their device. In almost all cases, the end user is up and running in 2-3 clicks and under 30 seconds.
Installation
Install the app from the marketplace and start using it.
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