RunLLM is an AI-powered support application that generates draft responses to customer tickets directly in the Zendesk sidebar, using ticket history and context to inform answers. Support agents can refine suggested responses through a built-in chat interface before sending, enabling faster ticket resolution without sacrificing quality. The app benefits support teams seeking to reduce response time while maintaining control over customer-facing communication.
Vendor Description
RunLLM is the gold standard in technical support AI, providing high quality answers to save you time and accelerate customer application. With RunLLM's Zendesk app, you can auto-generate responses to customer tickets with the click of a button, and you can refine responses using the app's chat mode. The application will:
Run as a support application, available in the ticket sidebar.
Use the ticket's history and latest message to guide its answers.
Allow your team to chat with the assistant to refine responses.
Enable you to use the assistant's auto-generated response to move faster.
Note that you will need to contact RunLLM in order to set up your account before you can enable the RunLLM Zendesk application.
Installation
- Install the application.
In your RunLLM console, identify your assistant ID from the URL. Put this in 'RunLLM Assistant ID' field in your application settings.
In your RunLLM console, identify your API key by clicking on your account in the lower left corner. Put this in 'RunLLM API Key' field in your application settings.
Leave the Developer API key field blank.
If you are an enterprise customer with a dedicated RunLLM deployment, enter your custom deployment's API address to 'RunLLM Server Address' field. Otherwise, you should use
https://api.runllm.com. Please contact RunLLM if you have questions.
Similar Apps
Zendesk for TikTok Shop
TikTok Shop
Connect your TikTok Shop with Zendesk Support.
SnapCall Visual AI
SnapCall
Capture videos, images, PDFs and turn them into actionable evidence
Stylo Assist
Stylo
Empower your agents. Automate the repetitive.
Kaizo
Kaizo
AI powerhouse for Quality Assurance (QA), performance insights and management
Merge Duplicate Tickets
Swifteq
Merge tickets automatically using your own criteria.
LMS Conversation Simulator
Zendesk Labs
Create tailored training scenarios for agents with the LMS app by Zendesk Labs.
