The RingCentral SMS by OAppS app integrates RingCentral's SMS/MMS messaging capabilities directly into Zendesk, enabling support teams to send and receive text messages as tickets and communicate with customers through SMS as a native channel. Key features include outbound and inbound SMS/MMS messaging, bulk messaging with customizable or templated content, unlimited message templates, and support for multiple RingCentral phone numbers. This app benefits businesses seeking to expand customer communication channels beyond email and provide SMS-based support without leaving the Zendesk platform.
Vendor Description
Connect with your customers around the world using RingCentral SMS/MMS for Zendesk extension. Instantly send SMS & MMS messages using both Templated and Customized SMS. Channel Integration helps to communicate within the Zendesk support medium.
Key Features :
- Outbound Messages - Send SMS/MMS messages to any Zendesk Contacts as tickets/ threads.
- Inbound Messages - Receive SMS/MMS messages from any number as Zendesk Tickets.
- Bulk SMS - Send Templated or Customized messages as bulk SMS to Zendesk Contacts instantly.
- Unlimited Templates - Save Unlimited Templates with friendly names.
- Unlimited Phone Numbers - Add multiple RingCentral Phone numbers and associate them with a Friendly name.
- Channel Integration - SMS is now available as a channel in Zendesk, which means businesses can now engage their end-users in live chat sessions on SMS.
Prerequisite :
- Zendesk Account
- RingCentral Account
- Start a Subscription to enable 7-day Free trial.
- NO PAYMENTS on the free trial period.
About OAppS :
Authorized Marketplace app solutions developers. Contact us for any extensions & integrations development. We are passionate about creating Outstanding Apps, that Empower Your Business And Lead To Success.
Installation
Read our documentation Click Here to setup RingCentral SMS/MMS for Desk by OAppS Extension
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