RingCentral RingCX

Name: RingCentral RingCX
Author: RingCentral

No reviews yetFree

Support

This app integrates RingCentral RingCX contact center capabilities directly into Zendesk, enabling agents to handle inbound calls and live chat within a single interface while accessing complete customer journey data and CRM information. Support teams benefit from streamlined omnichannel customer engagement, faster ticket creation and updates, and a browser-based deployment that requires no software installation.

Support

View on Zendesk Marketplace

1 / 3

Vendor Description

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

The RingCX for Zendesk app provides seamless integration between Zendesk and your RingCX contact center to provide a single pane of glass agent experience.

It offers the following features:

Omnichannel customer engagement

Handle inbound voice calls, live chat interactions, and more directly from your account within Zendesk.
Give your agents a complete view of the customer journey so they can serve customers better.

Tight integration with your Zendesk CRM data

Quickly identify customers for personalized experiences.
Easily create new tickets or update existing ones for faster after-contact work.

Easy to deploy and use

Prebuilt integration to deploy in hours, not weeks.
Use you browser on any platform (Windows®, Mac®), no software installation is needed.

Please refer to Overview of the RingCX for Zendesk integration for more features. For information on how RingCentral handles customer data, please refer to our RingCentral Privacy Notice.