Ring4 Meeting enables Zendesk support agents to conduct video conferences with screen sharing directly from the ticket interface without requiring customers to sign up or install software. The app supports instant or scheduled meetings accessible via simple browser links on desktop and mobile devices, with options for voice-only, video, screen sharing, and anonymous participation. Support teams benefit from streamlined customer communication and troubleshooting capabilities without additional setup friction.
Vendor Description
Ring4 is San Francisco based company offering communications services in the cloud. We produce modern video conferencing and telephony applications for businesses.
Ring4 Meeting is a free conferencing service integrated into Zendesk to support customers with Video calls and Screen sharing. It is designed to be dead simple 🧘♀️
- It requires No Sign-up, No software install
- It supports Voice + Video + Screen sharing & an Anonymous mode
- It works in the browser (desktop and mobile) with a simple link
- Supports scheduling or instant meetings
Installation
Setup
Press Install to add the app to the Zendesk agent dashboard
Using the app
Start a new meeting 🚀
Press the Start Meeting button to generate a new Ring4 meeting link. You are optionally able to pick a later time and date.
Invite customers or team member
A message including the meeting link is ready to be sent to your customer. If you need to invite more people to join the conference, just copy and share the Ring4 meeting link.
Join a meeting
To join the meeting, just press the Join Meeting button. You can also click the meeting link. It will open a Ring4 meeting web page. No software install is required to join a meeting. It all happens in the web browser.
In meeting experience 👨💻
Features available during the video call:
- Show/Hide your camera
- Mute/Unmute your microphone
- Enable screen sharing
- Select your microphone, speaker, camera
- Invite participants
Browsers support
Ring4 Video meeting is tested on:
- Google Chrome Desktop and mobile
- Safari Desktop and mobile
- Brave Desktop
- Mozilla Firefox Desktop
- Microsoft Edge Desktop
- Other browsers with webRTC support
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