Return Rabbit is a returns management platform that automates exchanges, store credit, and refunds through a branded customer portal with pre-paid shipping labels and AI-powered product recommendations to maximize revenue recovery. When integrated with Zendesk, it displays a customer's complete returns history, order details, and shipping information directly in support tickets, enabling agents to resolve issues faster and provide contextualized service. The app includes analytics and ROI reporting to track return patterns and exchange incentives.
Vendor Description
Return Rabbit turns returns into a delight for your shoppers, optimising every step for exchanges to keep your revenue rolling. With a wide array of options for returns and exchanges, plus automatic shipping labels and detailed follow-up communications, we ensure a seamless, branded journey that feels just right. Get set up super quick with our white-glove onboarding, and we’ll have you up and running in no time! There’s more—enjoy unlimited free access to our app for up to 25 returns per month!
Automate returns for exchange, store credit, or refund with a branded portal Pre-paid labels and tracking for major carriers around the world Exchange for higher, same, and lower-priced products Proprietary exchange product recommendations and exchange incentives Actionable analytics & ROI-based reporting Integrating Return Rabbit with Zendesk seamlessly maps post-purchase, returns, and exchanges data to customer contact information. This enables your support team to access a customer’s complete journey with a single click, leading to faster ticket resolution and improved customer experience.
View information such as:
- Service request number
- Order ID
- Payment link
- Shipping label link
- And much more
Installation
- Install Return Rabbit: Click the ‘Install’ button on this page.
- Configuration Post-Installation: After installation, enter the API key.
- Assign the desired users and groups who should have access to Return Rabbit.
Steps to Obtain API Keys from Return Rabbit:
- Access Return Rabbit Portal: Log into the Return Rabbit portal.
- Manage API Tokens: Navigate to ‘Settings’ and select ‘Manage API Tokens’.
- Generate a New Token: Click on ‘Generate a token’.
- For API scope, choose ‘Service Request API’.
- Integration Details: In the ‘Details’ section, input your Zendesk integration specifics.
- Emergency Contact Information: Provide an emergency contact for any necessary communications regarding API changes.
- Finalize Token Generation: Complete the token generation process. A confirmation will show up indicating that the token is ready.
- Implement API Key in Zendesk: Copy the newly generated API token.
- Paste the token into the designated ‘ReturnRabbitAPI_Key’ field on the Return Rabbit configuration page within Zendesk.
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