RemSupp

Name: RemSupp
Rating: 5 (1 reviews)
Author: RemSupp

by RemSupp

5.0 (1)

Paid

Support

RemSupp enables support agents to initiate secure remote desktop sessions directly from Zendesk tickets, allowing them to view and control customer computers in real-time. The app streamlines troubleshooting by eliminating the need for separate tools—agents generate a support link, embed it in the ticket, and connect with a single click once the customer comes online. Support teams benefit from faster issue resolution, file transfer capabilities via drag-and-drop, and cross-platform compatibility across Windows, Mac, and Linux systems.

Support

View on Zendesk Marketplace

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Vendor Description

RemSupp Remote Desktop enables you to connect to a remote computer over the Internet using a secure connection.

With RemSupp integration you can easily create a remote support session directly in Zendesk. Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your RemSupp app and you can instantly connect with a single click. See how it works here

Benefits

Increase your productivity with quick errors and bug fixing.
No more communication problems as you can easily access your customer's computer and take control over their mouse and keyboard.
Safely send and receive files; RemSupp provides you with drag & drop support on both sides.
RemSupp covers the seamless cross-compatibility between machines on a variety of operating systems (Windows, Mac, and Linux).