This app enables support teams to create child tickets linked to a parent ticket by converting any standalone ticket into a project. Users can generate either single or bulk child tickets, with the app automatically copying the parent ticket's form, fields, requester, and description to each new ticket. The bulk creation feature supports assigning tickets to multiple groups simultaneously, making it useful for teams that need to distribute related work across different departments.
Vendor Description
When viewing a ticket that is not currently in a project a button will be displayed to make a project from this ticket. After clicking the button you will be given the option to create a single ticket or bulk ticket. When clicking either of those buttons the current ticket ticket form, ticket fields, requester, and description will be copied to the ticket form in the app. Creating a single ticket will let you select one group. The bulk ticket will have a multi select box which will allow your to use cntl click to select multiple groups. When submitting the app ticket form a ticket will be created for each group selected and a list of tickets created will be displayed.
Installation
Requires a text field for the project id. This is so views can be built.