The Proactive Tickets app enables support teams to create tickets on behalf of users by searching and filtering user lists based on any searchable user field, then automatically applying macros to those tickets upon creation. This app benefits organizations that want to reach out to customers proactively with support offers, notifications, or assistance without waiting for users to submit requests themselves.
Vendor Description
The Proactive Tickets App helps build better relationships with your customers by allowing you to proactively reach out to them via Zendesk Support tickets. The app allows you to generate a list of your users based on any searchable user field, and then create tickets on their behalf.
Features in version 2 include:
- New user interface that uses the API to search through your users
- Search on Verified users
- Ability to specify a macro to run when tickets are created.
For additional information and feedback, see the app documentation and submit feature requests
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Install the Proactive Tickets app, then specify the user settings within the app. You will need the ID of your Status field from the ticket fields screen in the Admin area.