Pressone Africa integrates phone calling capabilities directly into Zendesk, enabling agents to make and receive calls without leaving the platform. The app provides call logs, recordings, notes, and full call controls like mute and unmute functionality, along with CDR reports for call analytics. Support teams benefit from streamlined call-based customer interactions and unified communication within their existing Zendesk workflow.
Vendor Description
PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Zendesk. It allows you to take notes, and mute and unmute calls while on a call, too.
Key Features:
- Inbound/outbound calls.
- Access to call logs, recordings, and notes.
- Access to all CDR Reports and recordings.
- Full call control (mute, unmute, hang up, etc.)
Installation
Getting Started
-Click Install in the upper-right corner. You will be presented with a web page. - The ensuing page requires you to fill in a URL or may show you your existing Zendesk subdomain. Enter your subdomain if necessary. - Click Continue. The app installs to your Zendesk account. - Refresh your Zendesk login session. The PressOne App icon shows at the top right hand corner. - Click the PressOne app icon. The PressOne login screen opens. - Enter your PressOne Account and your PressOne password.
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