Popdock Connector enables support agents to view and manage data from external systems—such as ERP, eCommerce, CRM, and payment platforms—directly within Zendesk ticket pages without moving the data. The app provides customizable sidebar panels that display relevant customer information, order details, and account status, and allows agents to perform actions like updating records or creating tickets across integrated systems. Support teams benefit from faster issue resolution and improved customer satisfaction through consolidated visibility of customer data without requiring context switching between applications.
Vendor Description
This app will allow agents working on tickets to collaborate and view any cloud or on-premise data all from within Zendesk. That’s right – Popdock creates a virtual integration to any type of data without moving the data.
Greater visibility for faster resolutions and improved customer satisfaction
- Get more visibility on relevant customer data, on Zendesk ticket pages.
- Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from their Zendesk view.
- Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel.
- Stay up to date on the status of the account and customer with the ability to view, update and create tickets, with a live connection to Zendesk.
Custom Views
- Connections can be set up to view data from ‘any’ system, such as your ERP,eCommerce platform, payment gateway, shipping carriers, and more.
- Customizable views allow for showing data from a custom SQL database and from a cloud-based ERP system in one Sidebar.
- Run actions on specific data, i.e., updating a CRM account, eCommerce Order or ERP system.
Popdock can help you easily connect to systems like Salesforce, HubSpot, Pipedrive, Dynamics Business Central, Dynamics GP, Dynamics NAV, Dynamics SL, NetSuite, Quickbooks, Acumatica, Dynamics 365 Customer Engagement, Zoho, SQL Server, MySQL, Xero, Azure Data Lake, Braintree, Stripe, Magento, Shopify or other REST based webservices.
powered by Popdock
Installation
Popdock Setup - Login to Popdock -Create Lists, Widgets and Apps - Copy the Widget ID for use in configuring the Zendesk App
Zendesk Setup - Go to Admin-Manage and on the Popdock Connector, select Change Settings to configure - Copy the Widget ID's from the Popdock setup to the Ticket Widget ID and User Widget ID - Copy the App Token from the App Settings area.
This app connects to Popdock's secure cloud service to retrieve business data. It has the ability to access Zendesk Ticket fields, Zendesk User fields and Zendesk Organization fields if allowed and transmits them to Popdock to query connected data sources(In this case it could be any system allowed). No data is stored by this app beyond your active session. For questions about data collection, contact [email protected].
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