PolyAI provides AI-powered voice assistants that handle inbound customer service calls with natural language understanding, resolving over 50% of inquiries without human agent involvement and supporting 40+ languages. The solution reduces hold times, eliminates missed calls, and delivers 8x better call containment than traditional IVRs while providing operational insights from voice interactions. Organizations benefit through increased customer satisfaction, improved call resolution rates, and reduced seasonal staffing needs.
Vendor Description
PolyAI is a leading provider of AI-powered voice assistants for customer service over the phone. Our customer-led voice assistants are used across industries within global companies where B2C conversations are crucial.
Deliver effortless CX at scale with a conversational platform that lets your customers speak naturally, interrupt, change topics — and always have a fantastic customer experience.
- Resolve over 50% of calls with the most lifelike voice AI
- Eliminate hold times and seasonal hiring with an 8x increase in call containment compared with an IVR
- Help customers in 40+ languages
- Eliminate missed calls to recover revenue
- Unlock new operational insights from the voice channel.
PolyAI has been recognized in the Gartner Market Guide for Conversational AI Solutions in addition to reports by Forbes, CB Insights and other industry bodies. Request a demofor yourself.
Installation
You can hear our voice assistants for yourself by requesting a demo.
You can also listen to our example call recordings here.
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