Piece of Cake WhatsApp enables agents to send WhatsApp-approved message templates directly within Zendesk tickets while maintaining compliance with Facebook's 24-hour messaging policy, with all template usage and customer interactions logged for reference. The app allows ticket merging across channels and supports template variables for personalized messaging, making it useful for support teams using Sunshine Conversations who need streamlined WhatsApp communication management within their ticketing system.
Vendor Description
This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
Piece of cake is an app made by JVBti to be a great facilitator when used with WhatsApp plus Sunshine Conversation.
Now you can make use of templates inside the ticket, identify if it is approved, control the response time of 24 hours regarding Facebook policy for the next message using the template, merge tickets from some channels besides WhatsApp, all in one app.
The focus of this app is the individual and personalized service that every customer deserves!
So now you will have more control over your communications within the ticket via WhatsApp, all individually forwarded messages are logged within the ticket.
Features:
Send WhatsApp approved templates individually with registration in the tickets, with variables.
Timeout for communication with the customer without using a new template within the 24 hour window as set by Facebook policy.
Keep all information in one place, save time and get to know your customer with all data from one chat or WhatsApp ticket with ticket merging.
Templates whenever they are sent are saved inside the ticket for better control and alignment after responses from the customer.
This application is recommended for customers who already have Support and Sunshine Conversations.
If you have any questions about the application, contact us : [email protected]
Installation
Prerequisites:
Sunshine Conversation License
WhatsApp Integrated with Zendesk.
Agent WorkSpace enabled
Follow the instructions on link for installation.
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