The PagerDuty (EU) integration routes critical Zendesk tickets to on-call responders through PagerDuty's scheduling and escalation capabilities, enabling teams to quickly acknowledge and resolve issues while keeping customer-facing staff informed of progress. Support teams benefit from automated notifications that ensure proper team members are engaged based on availability and escalation policies, reducing response times for critical issues.
Vendor Description
PagerDuty's real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.
Get your team(s) involved in a flash
Getting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty's rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.
Simple Integration
The PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!
Sign up for a free 14 day trial here!
Installation
Try PagerDuty for free, or to get more information, visit www.pagerduty.com. To set up the PagerDuty integration, follow our integration guide here.
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