The onSIP Call Assistant is a Chrome extension that automatically generates Zendesk support tickets when inbound calls arrive, capturing caller identification, phone numbers, and timestamps without manual data entry. Support agents using Talk - Partner Edition seats benefit from reduced administrative overhead and faster call handling, while customers avoid repeating information and experience quicker service initiation.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
By automating the ticket generation process, OnSIP Call Assistant for Google Chrome allows customer support staff to focus their time and energy on actual troubleshooting. OnSIP Call Assistant automatically creates Zendesk tickets for inbound support calls, time-stamps the call, and adds identifying information to the ticket— such as phone number dialed, callback number, and caller ID name. This Google Chrome extension increases efficiency for customer support staff and makes customers happier; callers no longer need to step through the process of repeating who they are, and they don’t need to wait for the support agent to create a ticket. It’s an all-around time saver for everyone involved.
Now serving over 20,000 businesses, OnSIP is a real-time communications service with better features, flexibility, and cost than traditional phone systems.
To learn more and see a demo video, visit http://www.onsip.com/tools/zendesk
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