Onoff Business integrates virtual mobile numbers with Zendesk Sell to automatically log all calls, SMS messages, and voicemails directly into the CRM system. The app syncs Zendesk contacts with Onoff's caller ID to identify incoming calls, and provides enhanced reporting and filtering capabilities to track team performance metrics. Sales teams using virtual mobile numbers can eliminate manual activity logging while improving customer recognition and call handling.
Vendor Description
Onoff Business is innovative professional mobile communication for companies of all sizes. No need for a second device, SIM card, or for another mobile contract to provide mobile numbers to your employees. Link your Onoff Business account to Zendesk Sell to:
- Automatically log all interactions (calls, SMS, VM) with your users in Zendesk CRM.
- Never be caught off guard with the enhanced callerID: Sync your Zendesk CRM contacts with Onoff and always know who is calling. Provide the best customer experience from the get-go!
- Get more from Zendesk CRM reports. Use different kinds of filters to have more insights into your team's performance.
Installation
Here is the quick installation process. You will need administrative rights for Zendesk Sell.
- Go to your Onoff Business admin account and find the Integrations tab in the top bar menu.
- Find Zendesk Sell on the dashboard and click it. Ensure you’re logged in to your Zendesk Sell admin account before you start the installation.
- Click the 'Integrate' button under the Zendesk Sell logo.
- Approve permissions to Onoff to be able to log all interactions in your Zendesk Sell account.
- You will be redirected back to the Onoff Business admin account on the Zendesk Sell integration page, where you can select the numbers you wish to integrate.
Similar Apps
Aircall for Support
Aircall
Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality
RingEX by RingCentral
RingCentral
Streamline workflows with the RingEX integration for Zendesk.
Zoom Meetings by Faye
Faye Digital
Deliver more personalized service with the Zoom for Zendesk integrations
Dialpad
Dialpad, Inc
Make phone calls in Zendesk with Dialpad.
Zoom Contact Center
Zoom Video Communications, Inc.
Zoom Contact Center for Zendesk
55PBX Softphone PABX Virtual
55Telecom
Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.
