Onepilot

Name: Onepilot
Author: Onepilot

No reviews yetPaid

Support

The Onepilot app enables merchants to manage outsourced customer support directly from Zendesk, connecting to Onepilot's network of multilingual human agents who handle tickets across chat, email, phone, and social channels. The app includes quality check management tools to monitor and apply quality assessments to tickets handled by Onepilot agents. E-commerce businesses benefit by offloading customer support while maintaining oversight and quality control within their existing Zendesk workflow.

Support

View on Zendesk Marketplace

1 / 3

Vendor Description

Onepilot makes Customer Care Outsourcing simple and flexible. Onepilot empowers e-merchants with a fully flexible solution to handle all or part of their customer support. We provide a 100% human, instant and 24/7 answer to your end-users. Powered with Onepilot tech, our native french, english, german and spanish native agents turn into support heroes and efficiently solve all kinds of tickets for our clients, across all channels: chat, mail, phone or social networks.

Onepilot platform offers agents simplified access to knowledge, driven by AI, and a unified work environment with popular tools integrations allowing agents to perform refunds, track orders, and other tasks in a few clicks.

With this Zendesk application, you can manage your Onepilot journey directly on Zendesk.

Features currently offered:

Quality check management: follow and apply quality check on tickets done by Onepilot

Many other features are coming soon!

Installation

Install Onepilot application from the Zendesk marketplace
Sign-in into your Onepilot account with your Onepilot email and password. If you don't already have a Onepilot account, you create one on https://app.onepilot.co/demo/create

View on Zendesk Marketplace