Omni is an omnichannel communication platform that consolidates customer interactions across multiple channels into a single Zendesk interface. It enables support teams to manage conversations from various touchpoints without switching between applications, improving efficiency and response times. The app is available to Zendesk Suite plan subscribers and Support + Talk Partner Edition customers.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing.
Installation
1)Request your demo account at https://omni.code7.cloud or at [email protected].
2)Get your API-Key.
3)Install the app via Zendesk Marketplace.
4)Enter your API-Key in the Token field during the installation process.
5)Create a token for Omni access to your Zendesk account.
6)Set up the Zendesk token, domain, and your users in Omni's portal.
7)If you need support please send e-mail to [email protected].
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