Omnata Connect for Support enables Zendesk Support agents to view contextual customer data from Snowflake, BigQuery, or Rockset directly in the ticket sidebar without leaving the interface. This integration helps support teams access relevant information from their cloud data warehouse to provide faster, more informed customer service. The app is designed for organizations that centralize customer data in modern data warehouses and want to leverage that information to enhance ticket resolution.
Vendor Description
About Omnata
Omnata provide data integration for modern architectures. As data warehouses are now reliable, scalable, central repositories for all your company's data, we make it easy for you to leverge them and overcome the traditional costs and limits of data integration.
Omnata Connect
Omnata Connect for Zendesk Support, you can display contextual information in the ticket sidebar, sourced directly from your data warehouse. We currently support Snowflake, with BigQuery and Rockset available in private preview.
Installation
Installation and setup instructions are available at docs.omnata.com.
Similar Apps
Salesforce
Zendesk
Easily act with a unified view of the customer across Sales and Service
Sell app for Support
Zendesk
Unify sales and support.
Proactive Campaigns
Growthdot
Email campaigns to reach your customer list and follow up on mail performance.
Mailchimp Activity
Zendesk
Send email campaigns directly from your Zendesk using Mailchimp
Mailchimp Campaign
Zendesk
Send email campaigns directly from Zendesk Support using Mailchimp.
App Reviews by AppFollow
AppFollow
Monitor and respond to iOS, Android, and Samsung reviews right from Zendesk.
