OAPPS for Viber enables support teams to manage Viber customer conversations directly within Zendesk Support, allowing them to receive and send messages, files, images, videos, and locations while applying standard Zendesk features like macros, triggers, and ticket assignments. The app supports multiple Viber bot connections and enables tagging of Viber-originated tickets for organized workflow management. This integration benefits organizations seeking to provide multi-channel customer support by consolidating Viber communications into their existing Zendesk ticketing system.
Vendor Description
Engage with you Viber™ users via Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.
You can try OAPPS for Viber 14 days for free.
Watch demo here
Features
- Receive video, images, locations, contacts and files from Viber chats
- Send files to Viber users from Zendesk Support
- Connect multiple Viber bots to Zendesk
- Add specific tags to Viber tickets
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
- Transfers messages between Viber and Zendesk; no other Zendesk data accessed.
- Data stored: Viber user identifiers (username, name, ID, avatar), messages, and attachments.
- Retention: messages 30 days, attachments 180 days.
- Secure backend processing; access restricted to required integration permissions.
Note
On 05.02.2024 Rakuten Viber introduced a new commercial model for creating bots. It includes additional maintenance and bot-initiated message fees. For more information - please refer to the following official article
Installation
First, install Oapps for Viber™ app from Zendesk Marketplace. If you prefer to install the app without a credit card, use the NOCC coupon during checkout.
Create your Bot account in Viber.
Instructions are available here.
Make sure to save your APP KEY.
In Zendesk:
- Go to your Zendesk Admin Center -> Channel apps
- Click on Oapps for Viber™ -> Accounts tab -> Add account
- Paste your APP KEY
- Click Save
Follow the full guide Help Center.
Need Help?
Experiencing issues? Contact us - we're happy to assist!
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