NUACOM is a VoIP phone system that integrates voice calls directly into Zendesk, allowing agents to link calls to new or existing tickets and access call recordings, logs, and notes from contact and ticket pages. The app consolidates emails, live chat, and phone support in one unified interface with features including click-to-call functionality, call recording, and call activity documentation. It is available exclusively to agents with Zendesk Talk - Partner Edition seats.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
- NUACOM assigns live calls to a new or existing ticket.
- Call logs are saved directly to the contact's or ticket's page for future reference.
- Notes can be added to a call activity as a practical way to save the outcome of the conversation.
- Have call recording and call details organized per ticket and contact, facilitating support teams to manage enquiries.
- Our Click-to-call feature empowers agents to make calls with less effort, eliminating misdialing.
- With our All-in-One VoIP Phone System, you improve customer service and centralize your communication channels, thanks to all our 40+ VoIP features.
Installation
Simply click install. For new accounts, sign up for NUACOM here: https://nuacom.ie/sign-up/
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