netelip integrates a virtual PBX switchboard with Zendesk Support to synchronize phone call data with customer records, preventing information loss and maintaining updated CRM profiles. The app enables click-to-dial and callback functionality, call forwarding with queue and IVR compatibility, and automatic inbound call pop-ups that display customer information during incoming calls. Support teams and sales organizations benefit from unified call history and improved customer context, leading to faster issue resolution and enhanced customer satisfaction.
Vendor Description
By integrating netelip Virtual PBX Switchboard with Zendesk Support, we avoid the loss of information from customers that are not object to any type of monitoring and that way we guaranteed permanent updates of the CRM. By this we increase the value pursue from a correct customer management. With the innovative integration of netelip Virtual PBX Switchboard, you will enjoy a powerful CRM, adding functionalities that will speed up procedures and will allow a full customer satisfaction by improving sales, increasing your client portfolio as well as productivity. Key Features: Direct and indirect call forwarding, compatible with call queues and IVRs. Click-to-dial and call back. Inbound and outbound call history. Inbound call pop-ups.
Installation
Access to https://www.netelip.com, edit the extension of the virtual switchboard, go to integrations tab and select Zendesk and follow the instructions that the web indicates.
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