This app integrates Monema phone systems with Zendesk to provide agents with incoming call popups displaying caller information and recent ticket history, while enabling click-to-call functionality from customer profiles and attaching call recordings to tickets. It requires Zendesk Talk plan access and a Monema account, benefiting support teams that need unified phone and ticketing workflows.
Vendor Description
Available only to agents with 'Talk' plans (see About Zendesk Talk plan types.
This connector allows you to integrate your Monema phone system with Zendesk.
The features this connector enables are these:
- Popup for incoming calls showing the name of the caller. You can view last tickets from the caller, their profile or create a new ticket.
- Call recordings are shown with tickets.
- You can call a user clicking on their profile.
Data disclosure:
- Names of customers and organizations
- Phone numbers of customers and organizations
- Tickets of contacts and organizations
To use app you need a Monema account. If you want to try it you can request a free 7 day free trial.
Installation
To configure the app, access your Monema Control Panel and in Settings / Integrations / Zendesk you will have the information requested when installing.
You can view full installation details here.
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