This app integrates Viber messaging into Zendesk Sunshine Conversations, enabling support teams to receive and respond to Viber user inquiries directly within Zendesk. Support agents can send text, files, and images to Viber users while leveraging Zendesk's standard features including macros, triggers, tags, ticket assignments, and custom reporting. Organizations with an active Sunshine Conversations license benefit from omnichannel routing and real-time monitoring of Viber conversations alongside other communication channels.
Vendor Description
This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
Engage with your Viber™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more!
Benefits of using Messaging for Viber: * ⚡Quick no-code installation * ✉️ Send text, files and images back to Viber users * 🏷️ Add macros, triggers, tags to Viber tickets * 📊 Create custom reports in Explore on tickets from Viber * 📈 Monitor Viber tickets in real-time on live dashboards on Explore (With Zendesk Suite Professional and above)
For any feedback on how to improve the app, please email [email protected]
Installation
Install your app to start. For more details on setup, please follow the instructions here.
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