This app integrates Telegram messaging with Zendesk Sunshine Conversations, enabling support teams to receive and respond to Telegram user inquiries directly within Zendesk. It supports text, file, and image exchanges while allowing teams to apply macros, triggers, tags, and custom reporting to Telegram conversations just like other support channels. Organizations with Sunshine Conversations licenses benefit from unified omnichannel routing and real-time monitoring of Telegram tickets alongside their other support channels.
Vendor Description
This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
Engage with your Telegram™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more!
Benefits of using Messaging for Telegram:
- ⚡Quick no-code installation
- ✉️ Send text, files and images back to Telegram users
- 🏷️ Add macros, triggers, tags to Telegram tickets
- 📊 Create custom reports in Explore on tickets from Telegram
- 📈 Monitor Telegram tickets in real-time on live dashboards on Explore (With Zendesk Suite Professional and above)
For any feedback on how to improve the app, please email [email protected]
Installation
Install your app to start. For more details on setup, please follow the instructions here.
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