MessageBird Chat integrates multiple messaging channels—including SMS, Facebook Messenger, WeChat, Telegram, and LINE—directly into Zendesk, allowing support agents to view and respond to all customer communications from a single interface. The app automatically converts incoming conversations into tickets, displays rich media messages, and identifies which channel each customer used through visual indicators. This solution benefits support teams managing customer communications across multiple platforms who want to consolidate their workflow and reduce context-switching.
Vendor Description
Combine the power of Zendesk with MessageBird to streamline, automate and analyse your customer support. This integration enables customers to contact you on all of their favourite platforms while your agents can reply from just the one service - Zendesk.
Key features
- Bring all communication channels into your Zendesk view
- Supports Facebook Messenger, WeChat, Telegram, LINE and SMS
- Reply to customers from within your ticket workflow
- Automatically convert new conversations into tickets
- Receive rich media messages from within Zendesk
- See what platform a customer has contacted you on with channel avatars
What you'll need
- A MessageBird account
Installation
Installation of your MessageBird app is simple. You will first need to install MessageBird into your Zendesk account. You'll then need to go to your MessageBird dashboard to configure your settings.
Follow the instructions below and your MessageBird app will be running in no time!
- Login to your Zendesk account
- Go to your settings and select Marketplace
- Find MessageBird in the Marketplace
- Click ‘Install'
- Select the account for which you want to install MessageBird
- The MessageBird app will appear in your App menu on the righthand side of your ticket view. At this point the app will be empty - this is expected! *Click on the ‘Connect your MessageBird account’ in the app. You will then be taken to your MessageBird dashboard. *Follow the simple instructions on the configuration page to complete your installation process.
Similar Apps
Zendesk Chat
Zendesk
Live chat provides a fast and responsive way to connect with customers in real time
Trello
Trello
Create Trello cards from Zendesk tickets.
ChannelReply
ChannelReply
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market & Newegg with Zendesk
GIPHY
GIPHY
Add GIFS and Stickers from GIPHY
Relay
Zendesk Labs
Create & send WhatsApp and SMS campaigns with this app by Zendesk Labs.
SendSafely
SendSafely.com
Secure sensitive data with end-to-end encryption, including large file support
