This app integrates Mercado Libre questions and buyer messaging into Zendesk, allowing sellers to manage all customer communications from a single ticket interface rather than switching between platforms. It syncs pre-sale listing questions with full product details and post-sale buyer messages, while enabling sellers to leverage Zendesk's ticketing, automation, and analytics tools to organize, prioritize, and respond to inquiries more efficiently.
Vendor Description
Tired of answering Mercado Libre questions and messages on one side and all other customer contacts on the other? menze allows you to integrate Mercado Libre with Zendesk, so you can do everything from a single place. * You will be able to integrate questions received on listings from all your Mercado Libre accounts, with all the listing information at hand, to respond quickly and with the correct information. * You will also be able to use the messaging system to chat with your buyers once the sale is made and stay in permanent contact with them. * All of this while leveraging the powerful tools that Zendesk provides, to organize and prioritize tickets, automate processes and much more. This way you will gain efficiency, better serve your buyers and have all the statistics of your work to make the best decisions.
Any questions? Feel free to contact us at menze.la and we will be happy to help you.
By using this application, you accept our terms and conditions.
Installation
Simply click install. Then you can add your Mercado Libre accounts in Channels -> Channel Integration.
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