MCM Telecom Symphony Softphone integrates a private cloud omni-channel communication platform into Zendesk, allowing agents to make and receive calls directly within Zendesk without switching applications. The app supports voice, video, chat, and call recording while enabling agents to select from multiple outgoing phone numbers to display as local when contacting customers. Organizations using Zendesk Suite or Support + Talk Partner Edition benefit from increased productivity through unified communications and automated ticket management.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Seamlessly integrate a communication platform to your Zendesk environment. Simply click to make or receive a call without leaving Zendesk. Symphony by MCM Telecom is a private cloud omni-channel communication platform that is easy to manage, install and use.
It redefines the way of working with the most advanced omnichannel unified communications service in Mexico. With Symphony, you can streamline the collaboration flow inside your company with people joining from anywhere, using the device of their preference. Our solution will help your organization increase productivity and optimize every communication channel. Video, voice, chat, collaboration and Integration with multiple solutions. Symphony will become your one-stop omni channel communication platform.
- Receive or make calls from a smartphone, tablet, PC or hard phone.
*Seamlessly integrate other platforms like Zendesk. Make a call without leaving your environment.
*Multiple phone numbers for outcoming calls, select a number so it appears as local when you call a customer.
*Your own call center.
*Receive customer service calls directly in Zendesk; Symphony automates ticket content management and call recording.
Manage and connect your company's communication solution from a single, flexible and collaborative platform and complement them with the Symphony + Zendesk integration.
Installation
To complete the installation, it is necessary follow the following steps:
1) Get your account by sending an e-mail to [email protected], with your Name, Company name and number of seats for your team.
2) The Symphony team will get in touch to provide your credentials and installation settings.
3) Install Symphony Softphone on your Zendesk Site.
4) Provide the setting values, prompted when installing for the first time. The settings values will be provided by the Symphony Team.
5) Login using the assigned credentials by the Symphony Team via e-mail.
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