Markprompt AI Agent Assist enhances support agent productivity by automatically summarizing tickets, suggesting tags, analyzing sentiment and urgency, retrieving relevant knowledgebase content, and generating response drafts based on ticket history and context. The tool integrates customer support knowledge from internal and external sources with auto-sync capabilities, enabling support teams to handle higher ticket volumes without expanding headcount.
Vendor Description
Markprompt
Markprompt is a suite of tools to scale your mighty customer support team. It allows you to handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey.
Pull in expert knowledge from anywhere
With Markprompt, you can generate answers based on all knowledge available, internal and external. With auto-sync, it is always up to date.
Markprompt AI Agent Assist
Markprompt AI Agent Assist increases agent productivity by summarizing tickets, suggesting tags, analyzing tickets for sentiment and urgency, providing related content from your knowledgebase, and drafting ticket responses based on the ticket content and previous tickets.
Installation
Install the app by clicking the Install button
Navigate to your Markprompt dashboard and install the Zendesk Agent Assist integration, making sure to pass the same Zendesk workspace URL.
Enter your Markprompt API Token in the Zendesk app settings. You can find the token in your Markprompt project settings under Tokens.
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