The Live Experience app integrates Live Experience customer messages into Zendesk Support by automatically creating tickets for incoming messages, enabling support agents to respond directly from Zendesk with answers routed back to customers in Live Experience. This allows distributed support teams to manage Live Experience conversations without switching between platforms.
Vendor Description
The Live Experience app allows your support team to reply any message from Live experience customers. When a customer send a messsage in Live Experience, it will create a new ticket in your Zendesk Support. Answers of your support team will be sent to your customers in Live Experience.
Installation
- Sign up at Yondo * In your Zendesk admin, go to channels -> Channel integrations
- Click on Live Experience -> accounts tab -> Add account
- Enter your email and password of yondo account
- On yondo dashboard under apps menu, you can check whether it is installed or not by opening Zendesk app
- Now customers' messages will create or update tickets in Zendesk
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