Level AI QA Assist enables quality assurance teams to create custom AI-driven scorecards that automatically analyze agent performance across phone, chat, and email interactions, increasing audit coverage from 1% to 100% of interactions. The solution enhances QA productivity by 5-10x by using AI to identify key conversations for review and embed business-specific scoring outcomes directly into the review interface. QA managers and compliance teams benefit from streamlined review processes, improved script compliance monitoring, and data-driven insights to optimize customer experience without manual spot-checking.
Vendor Description
Level AI’s QA intelligence solution supercharges your team’s review performance, audit coverage, and QA scoring processes, so you can focus on supercharging your customer experience.
Streamline your QA program with AI-augmented custom scorecards Create, review, score and analyze agent performance with an integrated AI-driven QA flow. AI analytics automatically embed your business’ key QA outcomes into your interaction review screen.
Enhance review performance by 5-10X Instantly access key conversations and instances for review from up to 100% of agent interactions. Become up to 10x more productive and free your QA frontline from inefficient manual review processes.
Transform your QA process from 1% to 100% of audit coverage Access live script compliance and QA for up to 100% of interactions. No more manually reviewing 1-2% of interactions and spot checking agent performance.
Level AI’s QA assist is available across all channels: phone, chat, and email--and seamlessly integrates with all your existing applications. Contact us to learn more about our solution at www.thelevel.ai or [email protected].
Installation
Sign up on our website and we will contact you to provide the credentials.
In the Zendesk Marketplace, click the Install button.
- Once installed, you will see a form, fill out the form with the credentials provided by the us. After that you'll be able to go to any ticket and see the form in the Level QA widget.
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