Level AI Agent Assist provides real-time conversation monitoring, AI-powered suggestions, and knowledge intelligence to support contact center agents across phone, chat, and email channels. The tool helps agents deliver better customer service by surfacing relevant answers from enterprise systems and enabling supervisors to monitor interactions for compliance and quality coaching. Team leads and training teams benefit from performance insights that reduce training time and improve agent effectiveness.
Vendor Description
Level AI’s agent intelligence solution empowers your agents, team leads, and training teams with ** real-time conversation monitoring and assist ** and ** real-time knowledge intelligence **, so your agents can focus on training for customer service success.
Transform customer experience with real-time conversation monitoring and assist Review your agents’ interaction performance for key business scenarios with deep conversation understanding. Harness rich enterprise integrations to transform your compliance, security, sales, and service processes.
Enhance knowledge support with real-time intelligence Equip your agents with the right answers to customer questions in seconds from across your enterprise stack. Consolidate knowledge, minimize delays, and reduce training time.
Level AI agent assist is available across all channels: phone, chat, and email--and seamlessly integrates with all your existing applications.
Contact us to learn more about our solution at www.thelevel.ai or [email protected]
Installation
- Sign up on our website and we will contact you to provide the credentials.
2.In the Zendesk Marketplace, click the Install button.
- Once installed, you will see a form, fill out the form with the credentials provided by the us. After that you'll be able to go to any ticket and see the Level AI widget.
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