Lang.ai automatically tags customer conversations in Zendesk using AI to enable intelligent triage, routing, and escalation based on custom business taxonomies. The platform reduces response times up to 75% by automating ticket routing to appropriate teams, providing agent context for faster resolution, and automatically handling simple issues without agent intervention. Mid-sized and enterprise companies benefit from streamlined workflows, reduced manual tagging, and the ability to feed conversation data directly into data warehouses for cross-team insights.
Vendor Description
Lang.ai automates tagging for all of your customer conversations in Zendesk, eliminating inefficiencies in routing and other agent workflows, ultimately reducing response times to up to 75%.
Mid-sized and large enterprise companies in any industry with custom requirements use Lang to define the tag taxonomy that makes sense for their business in order to power AI Intelligent Triage and Data Insights for the entire business.
With one click in Lang, anyone can build Intelligent Triage triggers inside of Zendesk that enable the following AI use cases:
- Case Escalation: always escalate the most time-sensitive issues as defined by your Support team
- Triage & Routing: automatically route requests to the right internal teams (i.e. Tier 1 Agents, Risk & Compliance, Fulfillment)
- Agent Assist: provide your agents with the context they need to close out tickets faster
- Auto-Responses: Turn one-touch tickets into zero-touch tickets by automatically replying to and closing out the simplest issues without any agent intervention
Lang also plugs in directly to your Data Warehouse, empowering teams across the business to leverage CX conversation data.
Installation
Integrate with the click of a button. Contact us for your demo today!
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