Laiye for Support is an AI-powered chatbot platform that automates customer support interactions and handles ticket creation or conversation handoffs to Zendesk agents based on predefined business rules. The solution enables support teams to reduce costs and improve service quality by leveraging 500+ pre-trained use cases that can be deployed within weeks without requiring technical resources. Companies can manage bot content, monitor KPIs, and iterate on responses through a user-friendly interface while the bot pre-qualifies customer needs and gathers information before escalation to human agents.
Vendor Description
Laiye helps companies to provide 1-to-1 care at scale by automating complex processes through conversations. Our AI-powered Saas solution enables companies to reduce their customer support costs while improving the quality of service.
Implement fast and iterate easily
Our chatbots are plug and play, drawing on over 500 pre-trained use cases to be deployed in just a few weeks and immediately measure ROI. Our user-friendly platform will let you update content, connect to new channels, and monitor your bot KPIs without any technical resource involved.
Connect your Zendesk account in a blink
Laiye's integration with Zendesk allows two types of agent handover depending on specific business rules:
- Create a ticket in Zendesk: the bot prequalifies your customer's needs and gathers information through the conversation to be sent in a ticket,
- Chat handover in Zendesk: on the customer's request or if the customer's question is out of the bot's skills, the history of the conversation is sent to Zendesk Chat and an agent is alerted to take over the conversation.
Our clients speak for us
We work with global brands across industries including Wizz Air, Voyage Prive, Cleeng, Thalys, RATP and many others. Find out what they say about Laiye on G2.com.
Contact us to get a personalized demo and learn how we can help.
Installation
Contact us to get a personalized demo and learn how we can help.
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