The IP Telecom app integrates IP Telecom's hosted phone system with Zendesk, enabling agents to make and receive calls directly within Zendesk while automatically creating and logging call tickets. The app provides call pop-ups displaying caller information, contextual call details, and enhanced analytics to improve agent performance and customer service. Support teams benefit from unified voice communications and streamlined workflows that reduce manual data entry and improve call handling efficiency.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
IPT for Zendesk provides seamless integration between Zendesk and your IP Telecom Hosted Phone System enabling an exceptional service desk experience for your customers and at the same time empowering agents performance. Unify your voice communications with Zendesk to produce seamless, impactful processes that revolutionise the way your company does business.
Hosted PBX + Zendesk = Happy Customers
- Make and receive calls directly from Zendesk
- Calls automatically create and log tickets
- Call pop-ups to show who's calling
- Contextual Calling - know why an inbound call is calling before you answer
- Improved analytics to help you get the most from your team
To find out more about how IPT for Zendesk integrates with Zendesk - https://www.iptelecom.ie/ipt-for-zendesk.
Installation
- Log in to Zendesk as an admin, then click the "Admin" icon in the navigation panel.
- Select Marketplace section, then find the “Iptelecom” app and click it.
- On the IPTelecom app page, click Install in the upper-right corner. You will be presented with a web page.
- The next page requires you to fill in a URL of your Zendesk domain.
- Click Continue. The app installs to your Zendesk account.
- Refresh your Zendesk page. The IPTelecom app icon shows at the top right hand corner.
- Click the IPTelecom app icon. The login screen opens.
- Log in with your IPTelecom HostedPBX Account.
- The app is ready.
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