Intent Detector

About this app

Turn messy tickets into clean, structured Zendesk data.

Intent Detector figures out what each ticket is about, then fills the right Zendesk fields.

• Reads each incoming request
• Detects what the inquiry is about
• Fills the right Zendesk fields automatically

What it picks up

• Detects contact reason from ticket content
• Works with most Zendesk field types: dropdown, number, text, and multiselect
• Fills fields like Inquiry Type, Order ID, Product, and Price
• Works with your selected ticket form
• Writes structured values directly into Zendesk

It unlocks

• Faster ticket routing
• More consistent reporting
• Less repetitive manual work for agents

How it works

1. Choose a Zendesk ticket form
2. Select the fields Intent Detector should fill, such as Inquiry Type, Order ID, Product, Price, etc.
3. When a new ticket comes in:
   • Intent Detector reads the message content and identifies what the request is about
   • It writes the right values into your selected Zendesk fields
   • Those fields can then trigger routing, workflows, and reporting automatically

All powered by GPT-5 mini.

Common use cases

• Route any inquiry types to the right team
• Capture product fields automatically
• Trigger internal follow-up workflows

Install

1. Click Install
2. Choose a plan
3. Add your custom fields to sync
4. Done

Set it up in minutes, let Intent Detector handle the repetitive field work, and keep tickets moving.

Data Disclosure

By using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at https://roca.work/intent-detector-terms before proceeding.