Humanity is a workforce management platform that integrates with Zendesk to automatically forecast staffing needs based on ticket volume and generate optimized schedules that respect employee preferences and availability. The app reduces scheduling conflicts and unnecessary overtime by analyzing ticket data trends and automating shift creation, benefiting support managers who need efficient scheduling and agents who receive better work-life balance. Additional features include time tracking, leave management, payroll integration, and team communication tools to streamline overall workforce operations.
Vendor Description
With staff scheduling as its core product, Humanity layers in forecasting prowess with linkage to third party software API's to optimize staff scheduling based on your chief business drivers.
Specifically, Humanity pulls your Zendesk ticket data and forecasts the number of agents you’ll need to schedule for shifts based on ticket volume trends. Another highlight is the platform’s auto-scheduling feature, which can automatically create optimal, conflict-free schedules based on ticket volume while taking into consideration employee preferences such as availability and planned vacation time. By helping to create optimized schedules and decrease the need for unnecessary overtime, Humanity helps to keep both your managers/schedulers and support staff happy.
Available features
Add in a time and attendance components, leave management, staff communication, task management, employee training, payroll integration and the slickest workforce management mobile apps on the planet, et voila, a recipe for success!
Started as Shiftplanning.com in 2010, Humanity currently serves 40,000 business locations in the world, in over 120 countries. Free 30 day trial, free account set up, free 24/7/365 support and no contracts required.
Humanity is headquartered in San Francisco and has offices in Canada, Europe (EU Safe Harbour approved) and Asia. Start your free trial today!
Installation
Simply go to https://www.humanity.com and start your free trial 30 day !
Any questions send an email to [email protected].
For more details about setting up the integration, go to: https://www.humanity.com/integrations/zendesk/
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