Hark enables customers to submit support requests via asynchronous video, allowing them to visually demonstrate their issues from their perspective. The app automatically packages video submissions into enriched tickets containing contact details, sentiment analysis, and preferred contact method, which are automatically created in Zendesk via API. Support teams benefit from reduced cost per ticket and improved first-contact resolution rates by receiving complete context upfront, while customers enjoy a more intuitive communication channel than traditional text-based support.
Vendor Description
Hark prompts your customers to get in touch using asynchronous video so they can show you what they need help with from their point of view.
We package up their submission into the "perfect ticket" which includes contact details, sentiment, and preferred contact method and submit it to your Zendesk via API.
How much effort is required for implementation?
Simply download Hark for free through the Zendesk marketplace and Hark will follow up with code that you can place on your website, in your chatbot flow, or even on order confirmation emails.
Want to learn more? Reach out here! https://www.sendhark.com/contact
How does Hark work on Zendesk?
Hark will become your preferred channel of communication as cost per ticket will go down and one-touch resolution will go up! We help your agents process more effectively by providing everything they need up front to thoughtfully solve tickets and help customers in the most effective way.
Hark integrates directly into Zendesk and no training is required!
Data Access and Privacy
This app accesses and processes the following data from your Zendesk account:
Data Accessed: Ticket IDs, ticket tags, external IDs, and your Zendesk instance URL to identify and retrieve Hark submissions associated with support tickets.
Data Usage: The app retrieves customer video/audio recordings and attachments submitted through Hark from our secure servers and displays them within your Zendesk ticket interface for agent review. This enables your support team to view customer submissions directly in their workflow.
Data Storage: No data is stored locally by this app. Data is retrieved on-demand from Zendesk and Hark servers when agents view tickets.
Privacy Policy: For complete details on how Hark processes and protects your data, please review our privacy notice at https://www.sendhark.com/legal/privacy-notice.
Installation
Simply install Hark for free through the Zendesk marketplace and Hark will follow up with a token, and script that you can place on your website, in your chatbot flow, or even on order confirmation emails.
Hark will also be automatically added to your support ticket sidebar.
In the app settings page after installation, look for the authToken parameter.
Paste the token that will be provided by the Hark team, into the authToken field.
Save your changes.
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