Fulfil.IO integrates cloud ERP data directly into Zendesk tickets and contacts, displaying real-time customer relationship metrics, order history, and shipment tracking information. Support agents gain immediate access to critical fulfillment data such as tracking numbers and recent shipments without leaving Zendesk, enabling faster and more informed customer service decisions.
Vendor Description
With Fulfil.IO for Zendesk, you can view realtime insights from your ERP within every ticket and contact.
Customer information including the net relationship value gives your team insights on the length of your relationship with the customer and how they should deal with the ticket.
The widget also displays realtime updates on recent orders and shipments to the customer. You can also jump straight to the order or the shipment from Zendesk. Commonly needed information like the tracking number of a shipment are readily displayed on the ticket itself.
Installation
Installation requires you to know your subdomain and an API key that provides access to sales and shipment data. Your subdomain is the first part of the URL you use to access your fulfil account. For example, if the url is "apple.fulfil.io", then the subdomain is "apple".
For instructions on how to fetch an API key please read https://support.fulfil.io/hc/en-us/articles/213488947-Creating-API-Tokens
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