Foqal enables support teams to create and manage Zendesk tickets directly within Slack and Microsoft Teams, automating workflows like CSAT surveys and knowledge base article recommendations while aggregating multi-channel conversations into unified queues. The app benefits customer support and IT/HR help desk teams by reducing training overhead, streamlining agent work, and providing analytics on team and customer performance through Zendesk Explore or Google Data Studio integration.
Vendor Description
Make Your Slack & Microsoft Teams Channels More Effective, More Efficient
Whether it's for Customer Support, or IT/HR help desk, Foqal provides native service operations in Slack and Microsoft Teams to streamline agent work while improving CX. Foqal provides conversational ticketing, workflows, automations and reporting analytics that seamlessly integrate with Zendesk for an end-to-end experience that your users will love.
Modern Service Operations for Your Messaging Channels
Conversational Ticketing: Foqal provides multiple super easy ways for users to raise a Zendesk ticket while in chat. Minimal to no-training required of users.
Channel Communications Management: Foqal aggregates conversations from multiple channels into a single Zendesk queue or route different channels to different teams.
Workflow Automation: Foqal automates tasks, processes and deflection within messaging channels to streamline customer experience. CSAT surveys live in chat, PW-ID reset procedure, presentation of most likely resolution article from your knowledgeable…
Analytics: Foqal lets you create reports to understand your team and customers in Zendesk Explore or Google Data Studio.
Installation
To install Foqal, simply click here to install or book a meeting here https://www.foqal.io/try-foqal for demo and set up meeting where we’ll walk you through configuration and installation.
Similar Apps
Zendesk Chat
Zendesk
Live chat provides a fast and responsive way to connect with customers in real time
Show Related Tickets
Zendesk
Shows related tickets
Trello
Trello
Create Trello cards from Zendesk tickets.
ChannelReply
ChannelReply
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market & Newegg with Zendesk
GIPHY
GIPHY
Add GIFS and Stickers from GIPHY
Jira
Zendesk
Unite your support and engineering teams with seamless Jira integration
