The Folio3 Zendesk Connector for NetSuite automates bidirectional synchronization between Zendesk and NetSuite, syncing tickets as cases, organizations as customers, users as contacts, agents as employees, and all associated messages and attachments. This eliminates manual data entry and provides unified customer visibility across support and back-office operations. Organizations using both systems benefit from real-time data accuracy and a 360-degree view of customer interactions without requiring custom coding.
Vendor Description
Folio3 NetSuite Zendesk Connector provides completely seamless integration between your NetSuite back office and Zendesk, enabling you to provide excellent service and support to your customers while eliminating data entry from both systems.<br /><br />This turn-key solution eliminates data entry and combines customer support with back-office operations for outstanding service delivery. Get end-to-end visibility of customers, whether serving consumers or organizations and build a seamless infrastructure for your online business.
Features:
- Sync Tickets as Cases from Zendesk to NetSuite and vice versa (along with attachment and messages)
- Sync Organizations as Customers from Zendesk to NetSuite and vice versa
- Sync Users as Contacts from Zendesk to NetSuite and vice versa
- Sync Agents as Employee from Zendesk to NetSuite and vice versa
- Sync comments and messages along with tickets and cases
Benefits:
- Combine customer support with back-office operations for a 360-degree customer insight
- Automatic synchronization of data for up to the minute data accuracy
- Immediate deployment – does not require any coding
- Fully customizable – can be tailored to your business’ requirements
- Regular automated updates
Pricing:
- Folio3 NetSuite Zendesk Integration Connector License – $2,400 per year or $1,200 per 6 months
- One time setup fee of $500
Installation
Since this is a NetSuite native extension, for installation, please get in touch with Folio3 by emailing at this email address. NetSuite native extensions offer greater levels of security and stability as they are within the NetSuite system, learn more about our connectors at our website
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