This integration syncs SuiteCRM and Zendesk data bidirectionally, allowing users to view SuiteCRM contacts, leads, accounts, and opportunities within Zendesk tickets, and conversely view associated Zendesk tickets within SuiteCRM records. Support teams and CRM managers benefit by eliminating context-switching between systems and quickly accessing all relevant customer information in one interface.
Vendor Description
Save Time & Keep Your Entire Team Informed
No longer do you have to click between SuiteCRM and Zendesk to see relevant information. This integration will allow you to see your SuiteCRM Contact, Lead, Account and Opportunity data right from within Zendesk. It will also allow you to view your Zendesk Tickets from within SuiteCRM.
View SuiteCRM Data in Zendesk
View all of the associated SuiteCRM Contact, Lead, Account and Opportunity we can find from the SuiteCRM side.
View Zendesk Tickets In SuiteCRM
When you install the accompanying SuiteCRM module you will have access to the Zendesk Tickets dashlet in SuiteCRM. Here you can see all of the associated Zendesk Tickets on your SuiteCRM Contacts, Leads, Accounts and Opportunities.
You can filter and sort to get to exactly what you need to see without having to flip back and forth between SuiteCRM and Zendesk. You can click the
Supports SuiteCRM, Sugar 7 On-Site and On-Demand
If you were previously using a Zendesk integration but it stopped being supported (Sugar 7.5 and above), this is the integration you're looking for. We have created a Zendesk integration that will support the versions the previous integration did not. It is created and supported by the same team that brought you SugarChimp. We're an experienced team that creates reliable solutions and provides great support.
Safe & Secure
This integration was built using the latest SuiteCRM and Zendesk APIs. It uses OAuth authentication method so SuiteCRM can securely communicate with Zendesk while giving you all the control to revoke access at any time.
Want To See A Demo?
Pick a day and time for a demo here: https://calendly.com/fanaticallabs/zendesk-support-meeting
As always, if you have any questions please reach out to us at [email protected]
Installation
After installing the app, open a Zendesk ticket and the 'App' sidebar. You will be provided step-by-step instructions to get connect Zendesk and SuiteCRM. If you need any help during this time you can schedule a call here: https://calendly.com/fanaticallabs/zendesk-support-meeting or email us at [email protected]
Similar Apps
Salesforce
Zendesk
Easily act with a unified view of the customer across Sales and Service
Sell app for Support
Zendesk
Unify sales and support.
Proactive Campaigns
Growthdot
Email campaigns to reach your customer list and follow up on mail performance.
Mailchimp Activity
Zendesk
Send email campaigns directly from your Zendesk using Mailchimp
Mailchimp Campaign
Zendesk
Send email campaigns directly from Zendesk Support using Mailchimp.
App Reviews by AppFollow
AppFollow
Monitor and respond to iOS, Android, and Samsung reviews right from Zendesk.
