eZVoice enables Zendesk agents to send and receive WhatsApp audio messages directly within ticket conversations, eliminating the need for external tools to handle voice communication. The app features an intuitive audio player for listening to customer messages and a microphone recording interface for agents to respond with audio, creating a more humanized communication experience. Support teams using Zendesk Suite with Sunshine Conversations benefit from streamlined workflows and reduced friction in customer interactions.
Vendor Description
This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
Send and listen to WhatsApp audios directly within Zendesk tickets!
eZVoice is the only app in the market that enables agent-to-customer communication through WhatsApp audios within Zendesk tickets. You can listen to received audios using a user-friendly player on the customer interaction screen, as well as send audios to your customers whenever needed!
Requirements:
- Zendesk Suite + Sunshine Conversations Account.
- Administrator access for integration.
- Page permissions configured to allow microphone usage.
Benefits of eZVoice:
Establish a humanized and seamless communication. Avoid friction in your conversations by responding with audio messages to customer chats, maintaining the same audio communication initiated by them.
Streamline your conversations with customers by eliminating the need for other tools to convert and listen to received audio messages. This offers a significant advantage compared to other market options.
Where to access eZVoice:
You can access the eZVoice app within the context of messaging with the customer in the Zendesk ticket editor.
To use it, simply click on the "microphone" icon, and you can start recording your audio messages. Once recorded, you can do whatever you like: download, listen, send, or even delete them.
To listen to received audio messages, use the player provided on the screen right after the audio file from WhatsApp has been received and converted.
Installation
- Authorize your Zendesk account on our website.
- Follow the step-by-step process to obtain the API key.
- Copy your API key.
- Add the API key to the application configuration.
Done! After that, you can send and receive audio messages effortlessly!
Learn more about other products of the eZ Line on Eteg’s website. Need assistance? Contact us.
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