eZDesk Super Admin Tools provides Zendesk administrators with advanced capabilities to test, analyze, and manage configurations without affecting live systems. Key features include a virtual triggers lab for testing trigger logic before deployment, business rules analysis to identify where fields and rules are used, ticket change tracking to view prior values, and custom role management with side-by-side comparison. Administrators and technical teams benefit from these tools to troubleshoot workflows, optimize configurations, and reduce errors in Zendesk environments.
Vendor Description
eZDesk - Super Admin Tools
Unlock Advanced Admin Features to Manage Zendesk Like a Pro
eZDesk - Super Admin Tools is the ultimate toolkit for Zendesk administrators, offering powerful features to analyze business rules, troubleshoot workflows, and optimize user roles—all from one central interface.
🎫 Ticket Sidebar App Features
- Ticket Changes: Gain insights into modifications. View summaries, prior values, and edit tags (even if restricted).
- Test Business Rules: Virtually evaluate triggers, view metrics, detailed actions, and “Changes Applied If Ticket Saved.
🧭 Navbar App Features
- Virtual Triggers Lab: Adjust or create triggers without saving in Zendesk. Test or deactivate virtual triggers before integrating changes.
- Custom Roles: View all custom role settings side by side, export selected roles, and edit, clone, or delete roles (Plus Plan).
- Business Rules Analysis: Identify where fields, forms, agents, and groups are used in rules. Spot unused elements.
- Describe Business Rules: Export triggers, automations, macros, SLAs, and workspace setups as Markdown or HTML. Plus Plan users can download all business rules in a zip file with organized directories and raw JSON files.
- Business Rules Usage: View recent tickets affected by triggers, automations, or macros for easier troubleshooting.
👤 User Sidebar App Features
View Access Insights: Instantly see which ticket views agents have access to, eliminating the need for manual checks.
Group Management: Admins can add or remove groups from the user's with updates reflected immediately in the users list of views.
About eZDesk
At eZDesk, we build powerful, intuitive tools to help Zendesk admins and agents work smarter. Our apps are designed to simplify workflows, increase efficiency, and enhance the overall Zendesk experience.
Installation
Installation Instructions for eZDesk Super Admin Tools
Add the App to Zendesk: Start by downloading eZDesk Super Admin Tools to your Zendesk instance.
Navigate to App Settings: Once installed, go to the Zendesk Admin interface and find the settings for eZDesk Super Admin Tools.
Enable Role Restrictions:
- Check the box next to "Enable role restrictions".
Select Admin Role:
- Scroll down to the list of available roles.
- Select "Admin" to limit access to administrators only.
(Optional) Enable Group Restrictions:
- If you want to further restrict access, check the box next to "Enable group restrictions?".
(Optional) Select Admin Groups:
- Choose any groups that the intended admin users of this app are a part of.
Important Note: It is critical to set the "Enable role permissions" correctly by selecting "Admin" from the roles. This ensures the app functions as intended and is only accessible to the appropriate users. Incorrect configuration may lead to operational issues.