Evolux provides a unified agent panel widget that integrates IP telephony and contact center capabilities directly into Zendesk for Talk Partner Edition users. The widget enables agents to manage inbound and outbound calls, access auto-dialer and text-to-speech functionality, handle IVR routing, review call recordings, and manage contacts and call timelines from a single interface. This solution benefits contact centers seeking to consolidate their telephony operations and agent workflows within their existing Zendesk environment.
Vendor Description
Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Evolux is a full solution as a service for your Contact Center, integrating IP telephony services in a robust and stable platform. Evolux offers auto dialer, TTS dialer, distribution and calls recording, outbound and inbound IVR in a minimalistic interface. Join queues, manage your timeline, contacts and all Agent related features from Evolux using this widget
Installation
After installing the app, specify your evolux url in the app settings through the Zendesk interface
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