The Euphoria Cloud Phone app integrates Euphoria Telecom's cloud-based phone system directly into Zendesk, enabling agents to make and receive calls without switching applications. The app supports campaign dialing for Dialer Agent Extensions, streamlining call workflows and reducing the need for multiple tools. This benefits support teams using Euphoria's phone service by consolidating communications within their existing Zendesk workspace.
Vendor Description
Euphoria Telecom is an innovative business telephone service that offers it's customers unprecedented control and automated operational efficiencies. By removing complexities associated with traditional analogue business telephone systems, Euphoria's proprietary cloud-based system has decreased customer telephony costs and added massive business value.
This app allows you to extend your Euphoria's experience within Zendesk by being able to make and receive calls, without having to use another application. We also offer campaign dialing for all our Dialer Agent Extensions.
Installation
- Get your Euphoria API key on https://tms.euphoria.co.za. by navigating to API & Integration>API Manager
- Get each user's SIP Username and password by navigating on the TMS to Extensions Manager>Extensions. This will be used once the application is installed on each user's application.
- Get your Zendesk API Key as per this guide: https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-
- Install the application.
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