Endear is a CRM and messaging platform that enables retail sales associates to communicate with customers via text, email, and WhatsApp while tracking purchase history, returns, and commission data across omnichannel touchpoints. The Zendesk integration automatically syncs support tickets to customer profiles, allowing sales and support teams to coordinate messaging and access order history for personalized selling and efficient issue resolution. Retail brands benefit from improved customer retention, streamlined team collaboration, and data-driven commission management.
Vendor Description
Endear is the all-in-one clienteling solution for omnichannel brands. Endear's cloud-based customer relationship management (CRM) and messaging platform empowers two-way communication between retail sales associates and customers via text email, and WhatsApp. Endear also tracks messages and reports which items were purchased, where the sale occurred, and any returns associated, giving you better insight and control over resulting commissions.
One click integration - Our simple Zendesk integration requires no tech lift on your end. Once connected, you'll see all your support tickets start to populate in Endear customers' profiles.
Enhanced support - Work together across teams without stepping on toes. Know when a customer is looking for styling advice, or just wants to start a return, and be able to manage your messaging accordingly.
Smarter selling - Have all your customer's data displayed when you're messaging with them. View orders and returns history to better connect and recommend products accordingly.
Installation
Install the app and then configure the settings within Endear. You will need to provide your Endear with your Zendesk subdomain, email, and API key.
To create a Zendesk API Key follow these instructions.
Go to: Admin Center > Apps and integrations > APIs, Zendesk API
Check "I agree…"
Click "Get Started"
Click "Settings"
Enable Token Access
Click "Add API token"
(Optional) Enter a description (e.g., "Endear")
Copy the token
Paste the token into Endear integration settings
Click Save
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