Emily Bot is an AI-powered agent that handles initial customer interactions and ticket triage within Zendesk, using large language models and machine learning to manage 100% of first-contact inquiries. The platform converts a company's standard operating procedures into AI-compatible formats and escalates complex issues to human agents with preliminary analysis, reducing operational costs while maintaining service quality. Organizations using Zendesk Suite Professional or higher benefit from automating routine support, sales, and marketing tasks while their AI trainers continuously optimize agent performance.
Vendor Description
This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.
Level3AI introduces an AI-native platform designed to revolutionize business process outsourcing (BPO) by enabling AI Trainers to instruct, grade, and optimize AI agents—collectively named Emily—to deliver superior customer service and insightful product feedback. Utilizing a blend of Data Analytics, traditional Machine Learning, and advanced Large Language Models, Level3AI efficiently converts a company’s Standard Operating Procedures (SOPs) into AI-compatible formats, significantly accelerating the deployment of AI workers and reducing operational costs.
The platform integrates seamlessly with major ticketing systems like Zendesk, managing 100% of initial customer interactions and triage. It effectively escalates complex issues to human agents with comprehensive preliminary analyses, ensuring a smooth transition and maintaining high service quality.
For a quick demo, please email: [email protected]
Installation
For a customized installation and integration, please reach out to us at [email protected] or [email protected].
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